Business plans are the foundations from which successful businesses are constructed. It can be a statement of goals of the business, the reasons as to why these goals can be attained, and the plans that can be used to attain the set goals. A plan may contain information such as; the problems that the company is facing, the solutions that the company may offer to those problems the gap or the niche that the company is planning to fill and the market that the company is planning to cover.
Almost in all walks of life people come into contact with queuing systems. Businesses need to manage their line waiting systems and this is because they are extremely crucial when it comes to the management of the organization (Medhi, 2003). There are several queuing costs, and they include lost customers from balking (this is a situation where customers refuse to enter the waiting line because it is too long).
Customer satisfaction is important in any company as all businesses depend entirely on their customers. It is the customers that are responsible for the growth of companies and therefore, they should always take center stage in any company.